Return & Refund Policy

1. Food & Perishable Products Policy

Due to hygiene and food safety regulations (FSSAI guidelines), packaged coffee and food products are non-returnable once the protective seal has been broken or opened.

2. Damaged, Defective, or Incorrect Items

If your package arrives with transit damage, leakage, or an incorrect item, we are committed to replacing it immediately at no additional cost:

• Notify our team within 48 hours of delivery.
• Please share photos of the damaged outer packaging and the product batch label.
• Once verified, a replacement consignment will be dispatched, or a full refund issued.

3. Refund Processing Timeline

Approved refunds are credited back to the original payment method (UPI, credit/debit card, or bank account) within 5 to 7 working days, in accordance with standard Indian banking settlement cycles.

4. How to Request a Replacement

To initiate a replacement or claim, reach out to us with your Order Reference Number:

Email: care@urvaraoriginals.com | Subject: Order Return / Issue [Your Order #]